1. Bookings and Payment
Full payment of the invoice is to be paid three (3) weeks at the latest before the tour departure date. If the costs are given to the client in Australian Dollars (AUD) then the travel agency should convert the corresponding amount into the local currency. For Charter Tours: 10% payment at time of booking, 50% 10 weeks before the tour departure date and 40% 6 weeks before the tour departure date.
2. Withdrawal and Cancellation
Fees In the event that the client wishes to cancel, the following cancellation fees apply:
30 or more days prior to tour start: no cancellation fees
29 – 15 days prior to tour start: 20% of tour price
14 – 2 days prior to tour start: 50% of tour price
1 day (24h) prior to tour start: 100% of tour price
90 or more days prior to tour start: 10% of tour price
89 – 60 days prior to tour start: 30% of tour price
59 – 30 days prior to tour start: 50% of tour price
29 – 3 days prior to tour start: 80% of tour price
Less than 2 days prior to tour start: 100% of tour price
Refunds will not be given for tour services and transport costs which are included in the tour but cannot be carried out by the client for any given reason. At the time of booking, the client should be informed that a higher cancellation fee may be fixed for Charter Tours.
3. Cancellation by WA NT TOURS
WA NT TOURS Pty Ltd reserves the right to cancel tours with insufficient number of passengers and by important personal reasons. Reimbursements will be made for tours which are cancelled by WA NT TOURS, for those amounts which have already been paid.
4. Program Changes
WA NT TOURS Pty Ltd reserves the right to make changes to tour itineraries and type of transport which may have to be altered at short notice due to strikes, weather, road conditions, official measures, failure in providing of services by a third party, illness or accidents, or other similar circumstances.
Wildlife appearance although expected cannot be guaranteed.
5. Diesel Fuel Levy
WA NT TOURS Pty Ltd reserves the right to charge a fuel surcharge as a result of escalation in the price of crude oil.
6. Complaints, Liability and Compensation Claims
WA NT TOURS Pty Ltd endeavors to make every tour as pleasant and trouble free to the best of their ability. Complaints should be directed immediately to the tour leader at the time and place, and if appropriate, the tour leader will provide a written report to the passenger involved. General compensation claims are required in written form up to eight (8) weeks from the end of the tour and should be directed to the passenger’s travel agent. This compensation claim cannot amount to higher than the paid tour cost. All vehicles are fully licensed and carry a passenger and liability insurance coverage of up to AUD $20 million. No liability can be undertaken in the case of damage and/or unfavorable circumstances as mentioned in point 4 above due to strikes, weather, road conditions, official measures, illness or accidents, or other similar circumstances.
There is no insurance included in the tour price. WA NT TOURS highly recommends passengers take out travel insurance against cancellation fees, injury/accident, sickness, personal loss, return journey and luggage loss or damage. WA NT TOURS is not liable for any of the above-named risks, as well as for any damages or loss of belongings occurred through the fault of other passengers or third party.
WA NT TOURS Pty Ltd is liable for the events which take place during the tour according to Australian laws and in the framework of our General Contract & Tour Conditions. Jurisdiction for complaints when making claims against WA NT TOURS is Perth, Western Australia, Australia.